Cancellation & Refund Policy


Decography


www.decography.co.in believes in helping its customers as far as possible, and has therefore a liberal cancellation, refund, exchange & returns policy.

How do I cancel an order on www.decography.co.in? If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
 
If the cancellation is after 24 hours have passed: Order cannot be cancelled once 24 hours have passed. If product has been shipped, it will be eligible for replacement after it has been recieved, only in cases where there are genuine defects found with the product.
 
Refund Policy: Refunds will be made in the same mode that the payment is received within 10 working days from the date of cancellation of order.
 
Return / Exchange Policy: Only products which are received in damaged condition or have a genuine manufacturing defect are eligible for return and refund or exchange.

Return / Exchange process. If you think, you have received a product where the packaging is in a bad condition or damaged before delivery, please refuse to accept the package and inform us immediately by calling 9769967098 or emailing connect@decography.co.in, and send us photos of the damaged product/packaging before opening. We will review the photos and we will intimate you by return email at the earliest if the said product is eligible for replacement / refund. If eligible, we will ensure that a brand new replacement, if available, is sent to you at no additional cost or your entire payment is refunded to you once the product is returned to us. Please note only defective / damaged products as mentioned above are eligible for refunds / exchange. In case the product is to be replaced / returned, it has to be shipped back to us, within 3 days of such decision, via any reputed logistics company (DHL, FedEx, Delhivery etc.) which offers tracking services and email the tracking details to us.
 
 
The “Exchange / Return” process works as follows:

1) Check our website www.qohindia.com and select a product you want in exchange and email your selection to us immediately between 10am to 7pm, IST

2) Pack the product to be returned in tamper proof packaging and send it back to us through a reputed shipping company along with the original invoice. Please note that the product has to be unused and in the original condition. Please send us the tracking details once it is shipped. Please do not use paper packaging / envelopes as they tend to tear in shipping. We will be unable to exchange a product which is damaged in return shipping.

3) Once we receive the product, we will check the same and confirm receipt to you by email. The product will be accepted only if it is received in good and original condition along with above mentioned items.

4) If the product is accepted for exchange, we will email a payment link for the differential amount, if any, towards the product purchased in exchange.

5) On receipt of the payment, we will immediately dispatch the product purchased in exchange and email the tracking details to you.

If the defective / damaged cannot be exchanged, the refund will be made in the same mode that the payment is received within 10 working days from the date of cancellation of order.

 

IMPORTANT: In some states, the package may be opened by the local Customs / concerned Authorities to verify its contents. Such opening of the package may not qualify for replacement as "bad condition or damaged" goods.
 
Apart from conditions reserved herein above, the following products shall not be eligible for return or replacement, viz:
  • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, including the retail box and other items originally included with the product at the time of delivery;
  • Any product, the colour of which seems different as seen on the computer and/or any hand held device.

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